Privacy Policy Details
1. Introduction & Scope
This Privacy Policy ("Policy") governs how 33eg platform ("Platform", "we", "our") collects, uses, and protects information for all its users ("you", "member"). When you register, log in, or use any service on 33eg, you are considered to have agreed to the terms of this Policy.
This Policy applies to the 33eg website, mobile version, and all related services. We take privacy very seriously and are committed to following the highest standards in protecting your personal information. This Policy has been drafted in accordance with the applicable laws and regulations of Bangladesh.
2. Information We Collect
33eg may collect the following types of information from its members. The purpose of collecting each type of information is clearly described.
2.1 Registration & Identity Information
- Full name, username, and password.
- Mobile number and email address (if applicable).
- Date of birth — for age verification (only users aged 21 and above may become members).
- Government-issued identity document details, if verification is required.
2.2 Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for processing transactions.
- Deposit and withdrawal history — for maintaining account records.
- Information related to bonuses and promotional offers.
2.3 Usage & Technical Information
- IP address, browser type, operating system, and device information.
- Platform access times, session duration, and navigation patterns.
- Usage data collected through cookies and similar technologies.
- Gaming history and betting patterns.
2.4 Communication Information
- Records of live chat or email communications with the support team.
- Information related to complaints, suggestions, or issues.
3. Purpose & Use of Data Collection
33eg uses collected information only for specific and lawful purposes. These purposes are described in detail below:
3.1 Account Management
Collected information is used to create, maintain, and secure your account. This includes identity verification, password resets, and preventing unauthorised access.
3.2 Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.
3.3 Customer Support
Contact information is used to provide you with fast and effective solutions to your issues. You are assisted through 33eg's 24/7 live chat and email support.
3.4 Responsible Gaming
Your gaming patterns and history are monitored to identify potentially problematic behaviour, and assistance is provided when needed.
3.5 Security & Fraud Prevention
Technical data is analysed to prevent unauthorised account use, fraudulent activity, and money laundering.
3.6 Service Improvement
User experience is analysed to improve the quality of the platform's services, interface, and content.
4. Data Sharing & Disclosure
33eg does not sell your personal information to third parties or share it for commercial advertising purposes. However, limited information may be shared in the specific circumstances below:
4.1 Service Providers
Trusted third parties may be used for payment processing, technology infrastructure, and security services. These parties receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in compliance with a valid order from a Bangladesh law enforcement agency or a court directive. Such disclosure is made only when legally mandatory.
4.3 Business Changes
In the event of a merger, acquisition, or business transfer, your information may be transferred to the new authority. You will be notified in advance in such cases.
4.4 Sharing With Consent
For any purpose other than those listed above, your explicit consent will be obtained before sharing your information.
5. Cookies & Tracking Technologies
33eg uses cookies and similar technologies that store small data files in your browser.
5.1 Types of Cookies
- Essential Cookies: Essential for keeping login sessions active and running core site functions.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytical Cookies: Collect anonymised data to monitor platform usage and improve services.
5.2 Cookie Control
You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform services to not work properly.
6. Data Security Measures
33eg takes both technical and administrative measures to protect your information.
6.1 Technical Security
- SSL (Secure Sockets Layer) encryption — all communication between your browser and our server is secured.
- Sensitive data is stored in encrypted form.
- Firewall and intrusion detection systems are active.
- Regular security audits are conducted.
6.2 Administrative Security
- A need-to-know basis data access policy is followed for staff.
- Staff receive regular training on privacy matters.
- Procedures for logging and managing data security incidents are in place.
6.3 Response to Security Breaches
If a data security breach occurs and there is a risk of harm to your rights, you will be notified within a reasonable time.
7. Data Retention Period
33eg retains your information only for as long as necessary.
- Active account data: retained for as long as the account remains open.
- Closed account data: retained for a specific period due to legal requirements and business reasons.
- Financial transaction records: may be retained for an extended period in accordance with regulatory and legal obligations.
- Once the defined period has passed, data is securely deleted or anonymised.
8. Protection of Minors
33eg is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their minor child has registered on the platform, please contact us directly.
9. Third-Party Links & Services
The 33eg platform links only to its internal pages. However, payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. We are not responsible for their data collection and use. You are advised to read the relevant provider's policy before making a payment.
10. Policy Changes
33eg reserves the right to update this Privacy Policy when necessary. For significant changes, a notice will be posted on the platform or communicated through your registered contact method. Continued use of the platform after changes are made will be considered acceptance of the new policy. You are therefore encouraged to review this page regularly.